Billing

Invoices for all purchases made on credit during the current month will be issued on the first working day of the following month.

Any changes to personal data must be communicated in advance via our member support line at +34 932 243 932.

Payment

Invoice payments can be made by direct debit or cash payment. 

Returns and Claims 

To return a product, please:

1. Go to any of the Cooperative’s sales locations.

2. Provide the following information:

•        Name and member/client number
•        Delivery note or cash invoice number
•        Delivery note date
•        Product reference
•        Number of units to be returned

3. Return the product. 

Returns will only be accepted if the product is in its original packaging and condition, and not expired.

Returns must be made within 30 days of the delivery note date, except for IT consumables, which must be returned within 15 days.

If the return is not due to an error or issue caused by the Cooperative, the cost of returning the product will be borne by the member/client and processed as a standard shipment. 

Warranty

Products under warranty are covered in accordance with manufacturer terms and applicable regulations. 

Shipping and Delivery

Products from the catalog that are in stock are typically delivered within 24 hours for orders placed by 4:00 PM on the previous day.

For urgent 2-hour deliveries within Barcelona city, please call during store hours at +34 932 243 932 to request the service.